Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Charlotte Vocalist collects, uses and protects your personal information when you visit this website, make an enquiry, book a service, or communicate with Charlotte.

Charlotte Vocalist is run by Charlotte Hillman, a professional vocalist, wedding singer, live performer, voice actor and singing teacher.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact Charlotte using the details below:

Email: charlottevocalist@gmail.com
Phone: 07712 265483

1. What personal information is collected

Charlotte Vocalist may collect the following personal information when you use this website, complete an enquiry form, send an email, make a booking, or communicate directly:

  • Your name

  • Your email address

  • Your phone number

  • Details about your wedding, event, lesson, project or enquiry

  • Your event date, location and venue details

  • Any messages or information you choose to share

  • Booking and payment information

  • Communication records, such as emails or messages

  • Website usage information, such as pages visited, browser type and general location data

Only information that is needed to respond to your enquiry, provide a service, manage a booking, or improve the website is collected.

2. How your personal information is collected

Personal information may be collected when you:

  • Fill in a contact form on the website

  • Send an email or direct message

  • Make an enquiry about wedding singing, live vocals, voice acting, singing lessons or custom songs

  • Book a service

  • Make a payment

  • Sign up to receive updates, if this option is available

  • Browse the website

Some technical information may also be collected automatically through cookies or similar technologies. More information about cookies is included later in this policy.

3. How your personal information is used

Your personal information may be used to:

  • Respond to your enquiry

  • Check availability for your wedding, event, lesson or project

  • Provide quotes, package details or booking information

  • Arrange calls, lessons, performances or recordings

  • Manage bookings, contracts and payments

  • Communicate with you before, during and after a booking

  • Keep records for business, accounting and legal purposes

  • Improve the website and services

  • Send relevant updates or marketing emails, where you have agreed to receive them

Your personal information will not be sold to third parties.

4. Lawful basis for using your information

Under UK data protection law, a lawful basis is required to process personal information.

Charlotte Vocalist may rely on the following lawful bases:

Contract
When your information is needed to provide a quote, manage a booking, deliver a service, or take steps before entering into a contract.

Legitimate interests
When your information is used to respond to enquiries, keep business records, manage client relationships, improve services, and run the website in a practical and professional way.

Consent
When you choose to sign up for marketing emails or agree to the use of non-essential cookies, where applicable.

Legal obligation
When information needs to be kept for accounting, tax, legal or compliance purposes.

5. Sharing your personal information

Your personal information may be shared with trusted third parties only where needed to run the business or provide services. This may include:

  • Website hosting providers

  • Email providers

  • Booking, calendar or form tools

  • Payment processors

  • Accountants or professional advisers

  • Legal or regulatory authorities, if required by law

If a service requires coordination with another supplier, such as a venue, wedding planner, event organiser or project contact, relevant booking details may be shared where necessary.

Only the information needed for that purpose will be shared.

6. How long your information is kept

Personal information is kept only for as long as necessary.

Enquiry information may be kept for a reasonable period in case you come back with further questions or decide to book at a later date.

Booking, payment and contract information may be kept for up to 7 years for accounting, tax and legal purposes.

Marketing information will be kept until you unsubscribe or ask for your details to be removed.

When personal information is no longer needed, it will be deleted securely or anonymised.

7. Marketing communications

Charlotte Vocalist may occasionally send updates, news or marketing emails if you have chosen to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in an email, where available, or by contacting Charlotte directly at charlottevocalist@gmail.com.

8. Cookies and website analytics

This website may use cookies or similar technologies to help the website work properly, improve user experience, and understand how visitors use the site.

Cookies are small files placed on your device when you visit a website.

Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may only be used where appropriate consent has been given.

Cookies may be used to:

  • Keep the website secure and functioning properly

  • Understand how visitors use the website

  • Improve the layout, content and performance of the site

  • Support embedded content or third-party features, where used

You can usually change your cookie preferences through your browser settings. You may also be able to manage cookie choices through a cookie banner or cookie settings tool on the website, if one is available.

9. Third-party links

This website may include links to third-party websites or platforms, such as social media profiles, wedding directories, booking platforms or other external websites.

Charlotte Vocalist is not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before sharing personal information with them.

10. How your information is protected

Reasonable steps are taken to protect your personal information from unauthorised access, loss, misuse or disclosure.

This may include using secure systems, password protection, trusted service providers and limiting access to personal information where appropriate.

No website or online system can be guaranteed to be completely secure, but care is taken to keep your information safe.

11. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Access the personal information held about you

  • Ask for incorrect information to be corrected

  • Ask for your information to be deleted

  • Ask for the use of your information to be restricted

  • Object to certain uses of your information

  • Ask for your information to be transferred to another provider, where applicable

  • Withdraw consent, where consent is the lawful basis for processing

To exercise any of these rights, please contact Charlotte at charlottevocalist@gmail.com.

12. Complaints

If you have any concerns about how your personal information is handled, please contact Charlotte first so the issue can be looked into.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

You can contact the ICO through their website at ico.org.uk.

13. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, legal requirements or business practices.

The latest version will always be available on this page.